Subject: Tech Support Candidate - Ramnaresh Kushwaha
From: Ramnaresh Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 07:28:35 -0500

| | Tech Support Test

Name | Ramnaresh Kushwaha
E-mail | [email-masked]
Phone Number | (0141) 9828090020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bay Datacom Solutions Pvt Ltd | Customer support | Working | 25k
Previous Employer 1 | Impact technology | Technical support Engineer | July 2020 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check internet connection.
2) check url of website.
3) check browser setting like java, ActiveX control etc.
4) check from server side through ping command.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) power on speaker and keep bluetooth mode.
2) also on bluetooth in mobile then search by name of speaker.
3)if searched then paired both devices then
connected.

What according to you makes you a good candidate for customer service or technical support job?

Honesty, hard working,proper dress up.
Technically strong.
Resolve any issues on first attempt.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |