Subject: Tech Support Candidate - Rishabh Saxena
From: Rishabh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 07:12:03 -0500

| | Tech Support Test

Name | Rishabh Saxena
E-mail | [email-masked]
Phone Number | (+91) 8318806905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | O365 administration,active directory,alert monitoring

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we should clear cache and cookies of the browser and try to open again in that browser.
If still face issue then try to check in next browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth in mobile device
2. Switch on the bluetooth speaker
3. In mobile device, go to pair new device and select the desired name of Bluetooth speaker
4.After selecting Bluetooth speaker is connected to phone

What according to you makes you a good candidate for customer service or technical support job? | I have experience in IT company for 2+ experience in O365 administration and active directory. Also working on escalation issues if any
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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