Subject: Trainer Candidate - Namrata. Singh
From: Namrata. Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 07:00:35 -0500

| | Tech Support Test

Name | Namrata. Singh
E-mail | [email-masked]
Phone Number | (+91) 8860201156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sterco digitex | project coordinator | still working | 35,000
Previous Employer 1 | dreams steps | project mangement | march 2017 | 24,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | training is very important part in any organization , to understand your work  and communicate with team member , without training you cant perform and decrease your confidence also .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

While managing team you face many challenges but you have to overcome with the problem and achieve your project objective that is goal of every one working in team.

The most difficult situation i faced in managing team is without prior information team member  may leave your project in between, that effect whole project timeline and not able to achieve objective and deadline of the project. this also increase your cost of the project.
And when new person join again the whole process renew for that ( training , share details of project, share blocker of the project )  before you assign the project .

This issue i faced many times in the managing team and working on project.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, exceptional or great  customer service requires that you go above and beyond customer expectations

What according to you makes you a good candidate for this position?

Experience of work
Confident to handle any situation
Learn and adapt quickly.
flexible to work in any env

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |