Subject: Tech Support Candidate - Prasanth K V
From: Prasanth K V <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 06:51:11 -0500

| | Tech Support Test

Name | Prasanth K V
E-mail | [email-masked]
Phone Number | (+91) 9747492279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Adoor, Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hostfocus solutions | Linux System Administrator | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check if there is proper internet connection to the computer.
Later I will check if the website is down or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please on bluetooth on both devices and in your mobile phone, the devices list will shiw and you could connect to the appropriate one
What according to you makes you a good candidate for customer service or technical support job? | I have been working as Linux system administrator, technical support for last 2 years, so I am confident, I could help the customer at maxumum from my end.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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