Subject: Tech Support Candidate - Varun K
From: Varun K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 06:33:34 -0500

| | Tech Support Test

Name | Varun K
E-mail | [email-masked]
Phone Number | (+91) 9809651973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | K I Solution | System Analyst | March 2019 | 32500
Previous Employer 2 | Tata Consultancy Services | System Engineer | February 2017 | 38250

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check if the spelling is typed correct, if yes then check internet connectivity.
If the PC/System is not connected to the internet, reconnect and check.
If there is connectivity check for browser error, if at all the website and the browser are compatible.

If all seems to be fine, we have to check whether there are any filters blocking the website.
It may be that the website is not allowing the IP address to connect or might be because the firewall in the system is blocking the access to the site.

If there are no such issues at hand, and still the issue persists we may try exiting the browser, clear the cookies and then try again. And in case if the issue is still unresolved it may be because of any error at the end of the server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth in the Phone first and make sure it is visible to all the devices.
2. Turn on the bluetooth speaker.
3. Scan for new devices in the bluetooth menu of the Mobile phone. Once the speaker name is visible, click to connect.
4. If any prompt asks for confirmation to connect to the speaker, click confirm/yes.

What according to you makes you a good candidate for customer service or technical support job? | An executive who is patient enough to listen to the question/query in detail, who is alert and attentive enough to think about the issue and technically sound and having enough presence of mind to understand the issue at hand and having enough creativity and domain knowledge to tackle the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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