Subject: Tech Support Candidate - Mukesh Kanojia
From: Mukesh Kanojia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 06:07:57 -0500

| | Tech Support Test

Name | Mukesh Kanojia
E-mail | [email-masked]
Phone Number | (401207) 9588408930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | EUS | 10th feb2021 | 17000
Previous Employer 1 | Wysetek systems technologists | Desktop Support Engineer | 30 sep 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I will check that Internet connection is there or not.
2)I will clear all cookies from browser.
3)i will check browser is updated or not
4)I will take all bookmarke back and I will reset browsers.
5) I will restart system

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open Bluetooth on my phone and I will ON Bluetooth after that I will click on scan button to search my Bluetooth name after that I will connect my Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

First thing I have experience in desktop support
For last 6 year. So now how to handle user or customer and I will give best support to customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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