Subject: Trainer Candidate - Payal Chopra
From: Payal Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 05:56:45 -0500

| | Tech Support Test

Name | Payal Chopra
E-mail | [email-masked]
Phone Number | (91) 9654636553
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Crossing Republik,Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ROS Research | Trainer | 08/02/2021 | 35000
Previous Employer 1 | Quatrro | Solution Engineer | 2014 | 22000
Previous Employer 2 | IBM | CCE | 2013 | 15000

If Selected, how much time do you need to join? | 7 days

Please briefly describe your work experience specifically in training?

Working with new hire candidates,train them for process training.
Also involves in OJT
Do Floor intervention

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was a batch of mine who was less engaged in the training program, that created a line of disturbance in the classroom. Less engagement and less motivation in them makes me to conduct feedback sessions from them which turned out to be a right decision
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service means making your customer satisfied but a great customer service is something which you can judge by your own from the voice of the customer which keeps them loyal towards your company
What according to you makes you a good candidate for this position? | I am flexible,a quick learner,very adaptable and can conduct group sessions nicely
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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