Subject: Tech Support Candidate - Iftikhar Alam Iftikhar
From: Iftikhar Alam Iftikhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 05:32:22 -0500

| | Tech Support Test

Name | Iftikhar Alam Iftikhar
E-mail | [email-masked]
Phone Number | (91) 8851400596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sultan puri delhi 110086
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Server knowledge like : DNS,DHCP,WSUS, Etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TP resorce | Services Desk engineer | N/A | 22250
Previous Employer 1 | Team computers | L2 dektop support engineer | N/A | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Fitst of all i will check internet connection after that i will check proxy seeting is automatic or manual after that i will check that website on any different System or phone, or maybe site is temporary down.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth and phone bluetooth both must need to on, if is bluetooth is not paring mode then i have to check with bluetooth with other divices
What according to you makes you a good candidate for customer service or technical support job? | First of all we have to listen customer query and response like i am having same issue then i can check try to resolve issue properly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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