Subject: Tech Support Candidate - Vaibhav Tare
From: Vaibhav Tare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 05:27:19 -0500

| | Tech Support Test

Name | Vaibhav Tare
E-mail | [email-masked]
Phone Number | (+91) 9588425733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
Global position system (gps)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nuevas technologies | Technical support engineer | 30/9/2020 | 13000
Previous Employer 1 | United telecommunications system | Service engineer | 20/7/2017 | 1100
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be many reasons why aren’t able to access a particular website on the internet. These include the issues with the web browser, website, internet service provider, bad DNS server, etc. I can fix these issues using Tor, VPN, custom DNS, etc.Initially, I type the URL in the address bar; then  head over to Google and other search engines one by one. If I am desperate enough, i might go on to try other web browsers installed on my computer, and that includes Internet Explorer. There can be multiple reasons why I am not able to open a particular website using internet connection, even if it’s a high-speed broadband connection.Before going ahead and  possible reasons behind the unavailability of a website, I would check and confirm the website status. There are many free and online service that’ll help me get a better idea of what’s going on. This will also tell if a particular website is down globally, or it’s just me. I can use websites like Down For Every One Or Just For Me and Is it Down Right Now? to check if the website is working for everyone in the world except me. Now, the next step involves taking a look at the various scenarios and fixing the problem.
Causes of the website unavailability and their solutions:
1-geographic restrictions-The chances are high that the website i want to visit fell in the internet censorship pit dug by the government. It is no surprise that governments across the world block various websites which they fear would turn people against them.Another possibility is that the website itself has withdrawn services in my country due some reason, for instance, the license restrictions associated with the content hosted on the website.Try to access the website using some other network. If it fails to load, it will also confirm that my region is denied access to that website. In the case of government-led restrictions, a message is displayed when someone tries to open a website.
Solution: i can get past such restrictions using various proxy servers, The Onion Router (Tor), Virtual Private Network (VPN), and Google Translate.

Just in case the service provider/website isn’t serving content in my country, i can look up for their contact and send them an email. This will bring the situation in their knowledge, allowing them to work on the issue.
2-server issue-Every website is hosted on some web server. It can be a powerful workstation placed at someone’s home or a cloud web server living inside a data center.There can be multiple reasons a server might run out of service and eventually the website. For instance, power outage, a DDoS attack, or hardware issue. In the case of data centers, chances of a power outage are very less as they have different backup option.
Solution: There is hardly anything you can do in this case. Except, you’re willing to go to the data center and repair the what’s broken.
Issue with beb browser-
For almost every website i visit, my web browser stores some data in the form of cookies, cache, certificates, form data, etc. on my computer. This data is used by the website to identify my on your future visits. Also, stored cache on my computer saves my internet bill because your browser doesn’t have to download the website data every time. Chances are that something bad might have happened with those cookies and the cache.
Solution- i can clear the cookies and cached data stored by my web browser. If it still doesn’t work, try uninstalling the web browser. Use CCleaner to remove the leftover files and reinstall the web browser.

Many websites include Javascript in their code. If my configured my web browser to block Javascript, a website may not load properly or not load at all. Also, have a look at the extensions installed in my web browser. One of them might be blocking websites to promote its own content.
.
These are basic steps I can take. There are few more   probably problem like issue with computer, dns server, router and their respective solution

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If i don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device i want to pair with my device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Working as technical support engineer in nuevas technologies
For solid waste management project in nagpur location for vehicle tacking system.
My prioer responsibility to install GPS device in vehicle under project and provide technical support to associate client with our organization.
My daily routine start with by reaching associate client office which bvg(bharat vikas group)pvt Ltd.
And monitor the vehicle tracking system provide to them at their office.
Meanwhile take feedback from responsible person from them is their any error occurred in system during tracking vehicle.
Soo if problem occurred due to software problem then I take follow up with back end development team and give resolution to client.
Soo.. Sometimes error are due to hardware problem example connectivity issues in sim at gps device.soo I alos solve it as service engineer.
Except this
Their are several operation like route making, fence making which are option in software provide to them.
Troubleshooting is important part of our daily routine.
Soo I am company face to resolved their all technical query.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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