Subject: Tech Support Candidate - Laxmikant Sahoo
From: Laxmikant Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:49:57 -0500

| | Tech Support Test

Name | Laxmikant Sahoo
E-mail | [email-masked]
Phone Number | (91) 9849401295
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ttec | Global service desk analyst | 31/12/2020 | 33600
Previous Employer 1 | Magna Infotech | System Admin | 15th April 2020 | 26300
Previous Employer 2 | RASPL | Data centre Engineer | 10th August 2019 | 13600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Make sure you are connected to Internet.
2- Read exactly what is the error message you are getting.
3-If you are connected to your office private network then there you might have restrictions to such public networks. You can check with your local network support to map that website with your office network if that is so necessary.
4- If you are trying to access that link using any public network make sure your internet connection is proper and you are getting a valid IP address if all ok then you can check with your ISP.
5- You can ping that particular website to check if the website is valid. If you are able to ping that network there should be no issue accessing that website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth of your phone.
2- Turn on the Bluetooth speaker.
3- You will get the name of your bluetooth speaker listed on your mobile device click on the correct device name and get connected.

What according to you makes you a good candidate for customer service or technical support job?

1- My instrest in technology I like different gadgets and always interested to know what are the new technical devices in market and how they works.
2- That is the reason I choose my carrier in Computer Networking.
3- I have gained experience of more than 5 years in IT support so this is my profession and I want to follow the same.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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