Subject: Trainer Candidate - Ishika Gupta
From: Ishika Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:45:19 -0500

| | Tech Support Test

Name | Ishika Gupta
E-mail | [email-masked]
Phone Number | (91) 7454029454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Square yards | Sales executive | 25 January 2021 | 10000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I am keen observer and also notice everything around me and also observe the intrest of my trainee.. And also try to solve every query asked to me.!
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Nothing is difficult is you work with all your strength. But the thing i faced is to handle the negative thoughts of the people around us.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to resolve the problem immediately. And great customer service is to resolve problem by creating good relationship with the customer so that he/she come to us again and again.
What according to you makes you a good candidate for this position? | My patience  make me perfect for this position because while training someone..  Trainer must be patient and have to listen every query of the trainee.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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