Subject: Trainer Candidate - Ashley Green Ashley
From: Ashley Green Ashley <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:21:46 -0500

| | Tech Support Test

Name | Ashley Green Ashley
E-mail | [email-masked]
Phone Number | (91) 7290939404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R1 RCM | TRAINING LEAD | TILL DATE |
Previous Employer 1 | BARCLAYS SHARED SWRVICE | OFFICER COMMUNICATION AND CULTURE | MAY 2019 |
Previous Employer 2 | HCL TECHNOLOGIES | SR CUSTOMER SERVICE EXECUTIVE | SEPTEMBER 2010 |

If Selected, how much time do you need to join? | 2 Months
Please briefly describe your work experience specifically in training? | 13 years into voice and accent training , conduction NHO, Soft skills training, behavioural training, call calibration and monitoring, content development, MI, tracking 0-30 days score.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It is when a trainee was being trained by a trainer woking out of Noida and after training was over ot was made know that tthe trainee was hired for Gurgaon location.  Then the trainees IDs were mapped to Noida which meant that his work location had also been changed making it a possible attrition considering it would have been impossible for the trainee to commute to Noida from Gurgaon as the company did not provide transport out of Gurgaon.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

It is the approach and mindset of people taking care of it.
Gret customer service is when you not only put your self in the customer&#039;s shoe ,but also try to walk a few steps.
It is about creating an experience for the customer and walk an extra mile making lives easy and resolving issues at FPOC

What according to you makes you a good candidate for this position?

Postive outlook towards work
Readiness to help
A keen acumen to lern things as well as share knowledge and best practices
Good stakeholder management skills
An eye for detail and spot challenges to turn them into opportunities

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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