Subject: Tech Support Candidate - KHASIM SYED
From: KHASIM SYED <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 04:14:51 -0500

| | Tech Support Test

Name | KHASIM SYED
E-mail | [email-masked]
Phone Number | (91) 7306377377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Andhra Pradesh - Vijayawada
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Retai Limited | Technical Support Engineer | | 24
Previous Employer 1 | Profit Shoe Company Pvt Ltd | IT Assistant | 06-03-2019 | 15
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Checked LAN & ISP Connection
2.Checked to Browser Proxy Setting & Browser Updates
3.System Time & Date
4.Finally Uninstall to Browser and Re-install & Restart System

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on to Bluetooth Connectivity Both devices
2.Long press to Power button (Some Devices)
3.Selected to pairing in mobile phone

What according to you makes you a good candidate for customer service or technical support job? | attitude, soft spoken, good listener, problem solver, helpful, team builder
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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