Subject: Tech Support Candidate - Prince Panday
From: Prince Panday <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 03:59:55 -0500

| | Tech Support Test

Name | Prince Panday
E-mail | [email-masked]
Phone Number | (91) 7709101011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CBI bank Dubai | Technical support Engineer | 19feb2021 | 40300
Previous Employer 1 | Lupin Pharma | Desktop support Engineer | Aug2019 | 28000
Previous Employer 2 | Nagpur metro | Desktop support Engineer | May 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just enable Bluetooth and speaker.
What according to you makes you a good candidate for customer service or technical support job? | Because I have 5 years experience and in understand the issues very well and resolved as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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