Subject: Trainer Candidate - Shivani Upadhyaya
From: Shivani Upadhyaya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 03:55:51 -0500

| | Tech Support Test

Name | Shivani Upadhyaya
E-mail | [email-masked]
Phone Number | (+91) 7983072138
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saarthee Actionable Insights | Senior Analyst | 12 june 2020 | 44000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have great experience in handling clients. Ms office i know
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services - will get the problem solved eventually
Great customer service means get the problem solved immediately

What according to you makes you a good candidate for this position? | My skills, my dedication towards the work
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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