Subject: Tech Support Candidate - Swapnil Bhad
From: Swapnil Bhad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 03:45:22 -0500

| | Tech Support Test

Name | Swapnil Bhad
E-mail | [email-masked]
Phone Number | (91) 7972544181
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision techserve | System engineer | 26-10-2020 | 15380
Previous Employer 1 | IBM info services | Technical Engineer | 25-4-2018 | 13450
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make Sure the Internet Connection Works
Clear browser caches and cookies
Check if the Website is Down
Check proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

, select Start   search for Settings  select optionsDevices  select Bluetooth & other devices  select Add Bluetooth or other device  Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | 4 years of experience in customer support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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