Subject: Tech Support Candidate - Akshay V
From: Akshay V <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 03:27:45 -0500

| | Tech Support Test

Name | Akshay V
E-mail | [email-masked]
Phone Number | (91) 7353497417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hathway cable and Datacom | Customer support executive | NA | 14000
Previous Employer 1 | Empasys info solutions | System admin | 14 June 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly need to check the Internet connection in the system and is the browser is updated one?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly on the Bluetooth on the speaker
On the Bluetooth in your mobile, scan the devices near to u and search for the device name and connect

What according to you makes you a good candidate for customer service or technical support job? | Excellent communication, technically sounded, Patience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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