Subject: Tech Support Candidate - vinaykumar chityala
From: vinaykumar chityala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 02:57:41 -0500

| | Tech Support Test

Name | vinaykumar chityala
E-mail | [email-masked]
Phone Number | (+91) 77992878734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum | Sr.claims | 03/30 | 21
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we should open internet we should check weather internet is working fine are not after that ,move to setting and see weather i can access the web site are not if i can access now i should go to status bar and type WWW.ndtv.com if i can open the web browser ok if not now we should go to good and see weather we can open Google are not it appeared ok if not problem with the internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all switch on the bluetooth in mobile and bluetooth speaker
Press and hold the bluetooth option in mobile ,we will move to bluetooth app and we can c the options
Now we should choose the option of search for new devise
Now we can see the speaker name in our mobile
Now connect press the name and connect the mobile with mobile and we will get the option of pair divise number so we should press ok
Now mobile is connected to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have done certification of hardware and networking and i do have experience the same stream
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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