Subject: Tech Support Candidate - Sachin Rathod
From: Sachin Rathod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 02:48:09 -0500

| | Tech Support Test

Name | Sachin Rathod
E-mail | [email-masked]
Phone Number | (91) 9322505377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rajkamalbarscan systems pvt ltd | Sr.support Engineer | | 18700
Previous Employer 1 | Id technologies | Support Engineer | 30 March 2019 | 12700
Previous Employer 2 | Parth systems india pvt ltd | Support engoneer | Jan 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)open a new tab and check to see if you can load another website like Google.com.
2)if you can't open another site continue to lauch another browser.
3)check if browser has blocked parts of the page that are not secure.
4)try clearing browser's cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)touch and hold bluetooth.
2)tap pair new device.
3)tap the name of bluetooth device you want to pair with your device.
4)Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Opportunity to interact with others.tendancy to be friendly,approachable and easy to get along with.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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