Subject: Tech Support Candidate - Vijaykumar Nalluri
From: Vijaykumar Nalluri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 02:41:30 -0500

| | Tech Support Test

Name | Vijaykumar Nalluri
E-mail | [email-masked]
Phone Number | (91) 9000317350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vijayawada
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Uneecops technologies LTad | Sr.customer support engineer | | 20000
Previous Employer 1 | precision informatics pvt Ltd | Desktop support engineer | | 12000
Previous Employer 2 | Careit solutions pv ltd | Technical support engineer | | 8000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- Firstly we need to check internet connection status ,if Network is not working we will guide them to fix network issue

If network connection was fine well check another website's(i.e www.google.com) are working or not  if remaining website also getting same error it was issue with browse and we will re-install it,
If remaining websites are working but only (www.ndtv.com) site only not works
We will ping this same website from different pc on same network, if that work will informe that was issue with website or website is restricted on those network, if it's opened will troubleshoot and reset  browse Cookie's and data, and change necessary changes

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For connecting of Bluetooth speaker
We will starts with turn on Bluetooth on mobile and Bluetooth speaker then will put that speaker into pairing mode and will check that Bluetooth is Visible in mobile Bluetooth settings if it's showing click on Bluetooth speaker name showing on mobile, it will ask conformation to connect with Bluetooth speaker click on ok/agree/ connect it will connect to Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I was package of customer service and technical support , I have both qualities and based on situation and client behavior it will change
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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