Subject: Tech Support Candidate - Nikhil deep Raj
From: Nikhil deep Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 01:49:40 -0500

| | Tech Support Test

Name | Nikhil deep Raj
E-mail | [email-masked]
Phone Number | (110075) 9888168286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka,Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Newgen softwares | L1support engineer | | 20K CTC
Previous Employer 1 | Impact pvt.ltd | L1support engineer | 5 Feb-2020 | 14000CTC
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check LAN cable or wifi.I will check internet is working or not.I will check proxy.I will ping ndtv domain ip is it communicate or not.I will check on another browser is it working.If it wiil work I will reinstall the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings>tap bluetooth option> turn on bluetooth>press bluetooth symbol button on your speakerto discover device>on your mobile select your speaker>eventually connect.
What according to you makes you a good candidate for customer service or technical support job? | Completed work asap,polite speaking person,never procrastinate the work,empathetic, never discriminate the customers if person is known for me or not.Always tried to innovate new techniques and r&d.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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