Subject: Tech Support Candidate - Pintu Yadav
From: Pintu Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 01:48:20 -0500

| | Tech Support Test

Name | Pintu Yadav
E-mail | [email-masked]
Phone Number | (+91) 9466552620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Narnaul
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amtek Auto Ltd | Engineer-IT | NA | 21665
Previous Employer 1 | HCL Infosystems Ltd. | Customer Engineer | 30 Sep 2016 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check whether Network cable is connected or not? And then I will check Network connection symbol at taskbar whether it is showing connected or not.
2. If it is showing connected, then I will Ping my Gateway address and then ISP DNS addresses. If there is no response from Gateway then I will check my local Router. Further if there is no response from ISP DNS address then I will call ISP regarding internet issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Speaker and Mobile Phone Bluetooth.
2. Go to Mobile Phone Settings then Bluetooth and under Bluetooth tap on connect to a Bluetooth device, it will search for surrounding Bluetooth devices and display a list of all available Bluetooth device select the Bluetooth Speaker Name and you have done. In some Bluetooth speakers you have long press a button to connect to a new mobile device, we will use this in case of non detecting.

What according to you makes you a good candidate for customer service or technical support job?

1. Polite Behavior.
2. Good Technical Knowledge about Computers, Windows and Networking.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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