Subject: Ticket re-opened - [#4269] PURE FITNESS HK app login issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 06:36:26 +0000

Hi Pritish Nandi,  Ticket “#4269 – PURE FITNESS HK app login issue” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4269 to view the ticket.  Ticket comment   
 Thanks Charlotte. I am still getting my colleague to try with the scheduler password and login.

 

 
 Will let you know if it works. 

 

 Thanks so much for the help.  

 

 

 

 

 
Jeff Li
 
Assistant Group Fitness Manager | PURE Group 
 
21/F Asia Standard Tower
 
59-65 Queen’s Road Central
 
Hong Kong

D +852 2122 4333

 
 E [email-masked] 

 

 

 

 

 

 

  
 From: Les Mills International <[email-masked]>
 
Sent: Tuesday, 2 February 2021 1:23 PM 
To: Jeff Li <[email-masked]> 
Subject: Re: PURE FITNESS HK app login issue

 

 

 
 
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 Hi Jeff, 

 
 
 ​ 

 
 
 Thanks for contacting Virtual support.  You'll be able to login to the App with the username and the password that you use to login to the Scheduler. 

 
 
 ​ 

 
 
 If that fails, could you let me know what error message you're seeing please? 

 
 
 ​ 

 
 
 Many thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4269 

 

  

 

 
 
On Tue, 2 Feb at 5:42 PM
, Jeff Li <[email-masked]> wrote:

 

 
 
 Hi there,  

 

   

 
 Hello from HKG. It’s Jeff from PURE FITNESS. We have a delay in setting up one of our virtual systems due to COVID 19 situation and it seems that the login and access code
 have been nullified. Can we get the initial setup email again for this account?  

 
 
 (We have set up classes on the scheduler already)  

 

   

 
 [email-masked] 

 

   

 
 Thanks so much  

 
 
 Jeff  

 

   

 
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4269:859387

 

 
 
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