Subject: Tech Support Candidate - Soundar Raja M
From: Soundar Raja M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 01:16:23 -0500

| | Tech Support Test

Name | Soundar Raja M
E-mail | [email-masked]
Phone Number | (91) 9688393193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stc technologies Pvt Ltd | Technical support engineer | Not yet | 27000
Previous Employer 1 | Utl technologies Pvt Ltd | Associate consultant- trainer | 6-1-2018 | 17000
Previous Employer 2 | Care it solutions | Desktop support Engineer-l2 | May-2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will clear browser cookies then try to access the website and try to access other websites to check internet connectivity.
Then I will check ip configuration and try to ping with neighbour computer to confirm that I am having proper connection.
If it's not resolved then I will inform to the technical team for resolve it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We should turn on speaker.
Turn on bluetooth in mobile device.
Select the bluetooth speaker name from the list.
Then the speaker is connected to mobile

What according to you makes you a good candidate for customer service or technical support job?

Should have listening skill.
Should understand the customer problem from their perspective.
Should answer politely.
Should make them understand about the issue and resolve process.
Should have analytical skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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