Subject: Tech Support Candidate - RAKESH YADAV
From: RAKESH YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 01:03:19 -0500

| | Tech Support Test

Name | RAKESH YADAV
E-mail | [email-masked]
Phone Number | (0) 9838120155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA SECTOR 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT/COFORGE LTD | L1 SUPPORT | 31ST JAN 2021 | 21000
Previous Employer 1 | AGS TRANSACT TECHNOLOGY LTD | IT SUPPORT | 24TH NOV 2019 | 14300
Previous Employer 2 | OPTIEMUS ELECTRONICS LTD | IT SUPPORTT | 2JULY 2017 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRSTLY CHECK LAN CABLE CONNECTING TO dESKTOP/LAPTOP...THEN CHECK vLAN CONFIGURATION & RESOLVED THE ISSUE.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | ON bt IN MOBILE & ENTER CODE
What according to you makes you a good candidate for customer service or technical support job? | TECHNICAL SKILL
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |