Subject: Tech Support Candidate - Amar Bonde
From: Amar Bonde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Feb 2021 00:17:10 -0500

| | Tech Support Test

Name | Amar Bonde
E-mail | [email-masked]
Phone Number | (+91) 7507067772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aurangabad Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shivaji Infosoft & Infocoms | Technical Support | 25-9-2018 | 10000
Previous Employer 1 | Accord Computer | Support Engineer | 14-12-2019 | 10000
Previous Employer 2 | Progressive Infotech | Support Engineer | Working | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet connection is proper or not if it's ok clear the cookies and cached memory or add the site in java and trusted sites in internet explorer if it's still not working I will check with other networks for is there problem is with site or my network or my firewall is blocking the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First pare the bluetooth driver to the mobile and use it
What according to you makes you a good candidate for customer service or technical support job? | my experience and my flexibility of working in any shift
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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