Subject: Tech Support Candidate - Akhilesh Pandey
From: Akhilesh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 23:59:01 -0500

| | Tech Support Test

Name | Akhilesh Pandey
E-mail | [email-masked]
Phone Number | (+91) 9555784354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Samaypur Badli near sec 18 metro station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | interTouch Quadriga pvt ltd | Network support engineer | 05-01-2020 | 17000
Previous Employer 2 | Cadd centre training services pvt ltd | System Administration | 20-03-2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check whether internet connection is working & what type of error it is.
Secondly, I will clear my cookies & restart my browser by restarting device.
Third, I will look after whether the error is on a particular device or other devices as well along with checking for java script status.
Fourth, I will google more about error & try to find way for possible solution to it.
Fifth, after all these troubleshooting if error comes then I will report it to browser for further resolution.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Turn Bluetooth speaker On.
Step 2- Turn mobile Bluetooth On.
Step 3- I will search Bluetooth speaker name in
my mobile Bluetooth option.
Step 4- Tap on found Bluetooth speaker name.
Step 5- A beep sound will come from speaker
giving confirmation of right connection.
Step 6- LED will blow & play the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Being a technical candidate, I find myself certain in typical situation & perform till the task is completed.
Overwhelmingly, I believe one of my strength is performing better under pressure.
So, I believe my capacity is good for this profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |