Subject: Tech Support Candidate - poovannan Srinivasan
From: poovannan Srinivasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 23:25:59 -0500

| | Tech Support Test

Name | poovannan Srinivasan
E-mail | [email-masked]
Phone Number | (+91) 9629973237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms it services Pvt Ltd | Dco L1 | 11- jan-2021 | 18000
Previous Employer 1 | Idc technologies Pvt Ltd | Dco L1 | 31- may- 2019 | 18000
Previous Employer 2 | E centric solutions Pvt Ltd | Dco L1 | 30- may-2017 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet connection.
Then I will check the proxy settings in the browser.
If it was not working means I will refresh the network by disconnect and connect again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker.
On the bluetooth in your phone
Search for new device, then the speaker will appear in the list.
Connect it.

What according to you makes you a good candidate for customer service or technical support job?

Listen what the customer is saying.
So that I can clearly identify the problem and resolve the problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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