Subject: Tech Support Candidate - Rahul Kumar PAL
From: Rahul Kumar PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 22:35:15 -0500

| | Tech Support Test

Name | Rahul Kumar PAL
E-mail | [email-masked]
Phone Number | (91) 7710015198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I am currently living in mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Infotech | System administrator | Working till | 20000
Previous Employer 1 | Info service | Technical support Engineer | Jan 2019 | 15000
Previous Employer 2 | Itsourc Pvt Ltd | Technical support Engineer | Dec 2018 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I will check network parts like Lan and Wifi connection.
2) I will check proxy settings
3) Then i will check user having internet access or not.
4)If all will ok then i will change the internet setting like add that website in comptablity mode .

5) If again it is not working then will reset the IE settings from advance option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) first i will  power on  in the bluetooth speaker.
2) start bluetooth in the speaker from botton.
3) After that i will on the mobile device and go to bluetooth option  and on it.
4) Then i will  search that divice and after getting will connect it.

What according to you makes you a good candidate for customer service or technical support job?

1) I have a technic to make good bonding with user.
2) I will providing support fast and good.
3) I have a fast diagnostics idea.
4) I have a better technic for talking with user.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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