Subject: Tech Support Candidate - Rajshekhar Samleti
From: Rajshekhar Samleti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 21:02:38 -0500

| | Tech Support Test

Name | Rajshekhar Samleti
E-mail | [email-masked]
Phone Number | (93256) 86083
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | PUNE
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical Support Engineer | | 29000
Previous Employer 1 | Shro Systems Pvt Lts | Desktop Support Engineer | | 11000
Previous Employer 2 | CMS It Services Pvt Lts | Desktop Support Engineer | | 8000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check your internet connection
Try to open link in another web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Try toggle bluetooth button and in enable bletooth in mobile
Try pairing bluetooth device in mobile
Once the device listed try coonecting with mobile

What according to you makes you a good candidate for customer service or technical support job?

Yes, the customer satisfaction is important and the proper communication between customer and the agent is necessary.
Within timeline proper resolution is must to receive good feedback from customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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