Subject: Tech Support Candidate - Subhasis Dutta
From: Subhasis Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 19:07:37 -0500

| | Tech Support Test

Name | Subhasis Dutta
E-mail | [email-masked]
Phone Number | (90643) 66342
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation Services Pvt. Ltd | Desktop Support Engineer | 03.04.2021 | 10250
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first you check that you are typing correct url. If okay then do next step that, clear your browser cookie, cache, history.
Next step, check your internet connection and proxy settings.
Next step, try with another browser.
And one thing that if you're a domain user then please check that your system is in domain or not. If out of domain please join your computer in domain and try.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on blutooth device then Turn on blutooth in your mobile then select device from list and Pair your mobile with blutooth device then you are able to connect device.
What according to you makes you a good candidate for customer service or technical support job? | Fluent English for handling user and also want to face different types of issues for better technical experience in support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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