Subject: Tech Support Candidate - MD Shakib Alam
From: MD Shakib Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 15:44:27 -0500

| | Tech Support Test

Name | MD Shakib Alam
E-mail | [email-masked]
Phone Number | (110025) 9540721191
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla , Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Navisite | Engineer | Working | 35000
Previous Employer 1 | Iris software | System engineer | | 16500
Previous Employer 2 | Techmahindra | Desktop support engineer | | 10500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1, 1st I will check my internet it's working or not.
2, I will clean my browser history
3, I will try to ping host (www.ndtv.com)
4, I will check trace and root as well.
5, Reinstallation of browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1, open Bluetooth both of device.
2, Search name as per your device name.
3, try to pair with them simply in one click .

What according to you makes you a good candidate for customer service or technical support job? | my Generosity and humanity make me good candidate for customer and my colleagues.also my knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |