Subject: Tech Support Candidate - Clinton Lewis
From: Clinton Lewis <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 13:49:06 -0500

| | Tech Support Test

Name | Clinton Lewis
E-mail | [email-masked]
Phone Number | (91) 9487015087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telesonic private limited | Installation Engineer | March 2 | 19000
Previous Employer 1 | Aforeserve | Customer Support engineer | October 9 | 10500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check LAN cable wheather correctly plugged in.
Check LAN configuration.
Check Antivirus software is up to date
Check wheather the remote website server is online or not through ping command in CMD or telecalling.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth in your mobile device
Switch on Bluetooth speaker
In the mobile it shows your Bluetooth name tab in and connect it

What according to you makes you a good candidate for customer service or technical support job?

Quick learner of the environment.
Reliable to any situation

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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