Subject: Tech Support Candidate - Gokilan Chelladurai
From: Gokilan Chelladurai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 13:47:17 -0500

| | Tech Support Test

Name | Gokilan Chelladurai
E-mail | [email-masked]
Phone Number | (91) 8682082030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hosur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms it services | Customer support engineer | Working | 17000
Previous Employer 1 | Six Sigma soft solution Pvt ltd | System engineer | 31/03/2019 | 21000
Previous Employer 2 | Inspirisys solution Pvt ltd | Engineer TRC | 21/12/2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Call/Mail to user and confirmed the network connectivity.
If user is connected wifi inform to user and check the wifi connection.
If user is connected LAN informed to user and check the LAN cable
User said Both network connection is well but sites are not working
Finally check the proxy setting for user machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker and Enable the bluetooth
Enable the bluetooth on mobile
Then check the bluetooth setting and pair the device name and connect it.

What according to you makes you a good candidate for customer service or technical support job?

I know very well to everything what happen
Customer interaction
Self behaviour

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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