Subject: Tech Support Candidate - Vaibhav H
From: Vaibhav H <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 13:02:02 -0500

| | Tech Support Test

Name | Vaibhav H
E-mail | [email-masked]
Phone Number | (+91) 9766822639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Soft Polynomials (I) Pvt Ltd | Sr. System & Network Admin | 31st March 2021 | 23500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Make sure that your laptop/PC is connected with internet or not.
Step 2: If it is connected then please check weather other websites are opening or not.
Step 3: If other all websites are opening then please  clear history and cookies of your browser or try in different browser.
Step 4: If problem still not resolved then check website is having issue at their server end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Skills & Experience that I have.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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