Subject: Tech Support Candidate - Shiva Diwan
From: Shiva Diwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 12:50:11 -0500

| | Tech Support Test

Name | Shiva Diwan
E-mail | [email-masked]
Phone Number | (500027) 9535148630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad telangana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CGS | TECHNICAL SUPPORT ENGINEER | | 23000
Previous Employer 1 | ANUNTA PVT LTD | ONSITE SUPPORT ENGINEER | 6/6/2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet connection if my internet connection is working properly then I will restart my browser only if still the issue is not resolved then I will delete all my history, and will check any antivirus blocking it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of the system then go to windows setting or from the action bar,search for the available devices then select the specific  speaker options and just paired with the Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

Effective listening
Customer handling skills
Problem identification and issue resolving

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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