Subject: Tech Support Candidate - Santosh Bhosale
From: Santosh Bhosale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 12:04:44 -0500

| | Tech Support Test

Name | Santosh Bhosale
E-mail | [email-masked]
Phone Number | (+91) 7709020046
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Outlook and Skype issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra Pune | Senior Desktop support engineer | NA | ₹ 12300/-
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check if network cable is connected and will check if URL is working on open internet, if network cable is connected and URL is working over open internet then I will take nslookup for the URL to get IP. Once I get IP, I will ping that IP to check if user system is communicating to internet. If IP not pinging then I will take tracert of that IP to check system communication route. Once get route I will check with domain teams likes network and firewall. If network and firewall teams have white listed that IP then will check with proxy team to allow URL IP from proxy end. Once proxy team allows the IP then I will check if URL is working or not. If not working then will cross check with all the above teams till issue resolves. If issue is resolved then I will take confirmation from user over mail.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power ON Bluetooth speaker and enable Bluetooth in mobile phone and check if you are able to find the Bluetooth device, if found simply connect it.
What according to you makes you a good candidate for customer service or technical support job? | I have 2.7 years of experience in Desktop support. During this period I have been working on floor to give end user support. As I am working in MNC like Techm, learning lot of different issues and getting idea to resolve those in minimum possible time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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