Subject: Tech Support Candidate - Raghunath Ahirwar
From: Raghunath Ahirwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 11:59:19 -0500

| | Tech Support Test

Name | Raghunath Ahirwar
E-mail | [email-masked]
Phone Number | (91) 9981327043
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vidisha
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axisbank | Relationship | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 check internet connection
2 check url
3 check browser update

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1 turn on the Bluetooth in mobile device after that turn on Bluetooth of Bluetooth speaker and search new Bluetooth connection in mobile, select name of Bluetooth speaker and click to pair.

What according to you makes you a good candidate for customer service or technical support job?

My highest qualification is MCA

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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