Subject: Tech Support Candidate - Nagesh Ravalkar
From: Nagesh Ravalkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 11:53:40 -0500

| | Tech Support Test

Name | Nagesh Ravalkar
E-mail | [email-masked]
Phone Number | (91) 9730715583
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AURANGABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.we check internet connection are connected or not connected.
2.Then connection are established,we check Browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.start bluetooth on mobile.
2.Power On Speker.
3.Start connected to mobile.

What according to you makes you a good candidate for customer service or technical support job? | Please check in Interview.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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