Subject: Tech Support Candidate - Suresh Parthasarathy
From: Suresh Parthasarathy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 11:25:51 -0500

| | Tech Support Test

Name | Suresh Parthasarathy
E-mail | [email-masked]
Phone Number | (91) 7530021281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VITALIC HEALTH PRIVATE LIMITED | Network Engineer | | 25000
Previous Employer 1 | Digital Track Solutions | Network Engineer | | 21000
Previous Employer 2 | Railwire ICT private limited | Network Engineer | | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check Internet first,If internet is not working i will troubleshoot the basic network connectivity, if internet is fine,I will check the URL is entered correctly and then checks the site is working or not by pinging the site in isitdownrightnow.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turning on the Bluetooth options in both mobile and speaker.
Check the speaker name in available devices under Bluetooth options.
Tapping the speaker name under available devices and entering the password to connect the device to play sounds.

What according to you makes you a good candidate for customer service or technical support job? | I am good at basics so that I can learn any new process quickly ,I started my career from level 1 in my field after I completed the CCNA , my experiences taught me to check,resolve and continuously learning about the issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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