Subject: Tech Support Candidate - RAVIKUMAR E
From: RAVIKUMAR E <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 11:17:58 -0500

| | Tech Support Test

Name | RAVIKUMAR E
E-mail | [email-masked]
Phone Number | (600117) 7448378709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | CHENNAI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Valuepoint System Pvt Ltd | System expert | Na | 16250
Previous Employer 1 | HCL technologies Ltd | Support Engineer | 01/07/1995 | 11500
Previous Employer 2 | Compucare Technologies | Service Engineer | 19/12/2017 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We check first internet connection.
Open cmd and ping the www.ndtv.com
May be internet access denied.
Check proxy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings application
Select bluetooth options
Check device bluetooth name
Select the bluetooth speaker
Connected

What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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