Subject: Tech Support Candidate - suriya T
From: suriya T <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 10:41:11 -0500

| | Tech Support Test

Name | suriya T
E-mail | [email-masked]
Phone Number | (605111) 8098161581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pondicherry
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Watchguard

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GT Electonic India Pvt ltd | Assistant engineer | Present | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check whether internet connection are working or not, Webhost server is blocking the IP address of your ISP. Your ISP is blocking the webhost server IP address. Your LAN/Firewall is blocking the webhost server IP address.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turned on power and Bluetooth in speaker and also turned on power in Bluetooth in mobile , next search for the available device and then paired the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | To be always polite and patience to the customer, even if they were angry we will politely listen them and sort out their issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |