Subject: Tech Support Candidate - MANOJ SINGH RAWAT
From: MANOJ SINGH RAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:51:13 -0500

| | Tech Support Test

Name | MANOJ SINGH RAWAT
E-mail | [email-masked]
Phone Number | (91) 9691585381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Printer, CCTV camera

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech ltd | Associate | Current company | CTC 23K
Previous Employer 1 | Impact Infotech Pvt ltd | Desktop engineer | 16 August 2018 | CTC 17k
Previous Employer 2 | 2coms consulting pvt.ltd. | System administrator | 10 june 2018 | CTC 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i will be check proper internet working or not. Than allow permission to connection. Secondly update browser. Thirdly reset browser and firewall settings.fourthly restart computer system.lastly uninstall browser than install.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, switch on speaker device than on my mobile device Bluetooth .Secondly, click on speaker Bluetooth button and hold if required. Thirdly, searching speaker device hostname on our mobile Bluetooth list, for instance iball,apple,jvl.Lastly,select correct speaker device that you are trying to connect on our mobile phone and check to play music.
What according to you makes you a good candidate for customer service or technical support job? | According to me ,first preference is proper communication with users than provide proper solutions their problems.Take feedback from customers for troubleshoot their issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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