Subject: Tech Support Candidate - Devanshu Agnihotri
From: Devanshu Agnihotri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:14:01 -0500

| | Tech Support Test

Name | Devanshu Agnihotri
E-mail | [email-masked]
Phone Number | (+91) 8799743791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | HCL Technologies | Associate | 2-APR-2020 | 24,000
Previous Employer 2 | Hinduja Global Solutions | Customer Relationship Officer | 8-AUG-2019 | 16,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for the internet connectivity in Computer/Laptop
2. Check the network cables, modem, and router.
3. Reconnecting to Wi-Fi/Broadband
4. Running Windows Network Diagnostics

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth on the mobile phone and turn on the Speaker in Bluetooth mode.
2. Search for the speaker in the list of available Bluetooth devices form the mobile phone.
3. Tap on the name of the speaker from the list to connect.

What according to you makes you a good candidate for customer service or technical support job?

I have hands-on working experience in Customer Service/Technical Support with the international customers.
I can handle the situations very effectively and can deliver the best possible solution with the parameters of First Call Resolution technique.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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