Subject: Tech Support Candidate - Manogaran Manogaran
From: Manogaran Manogaran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:12:06 -0500

| | Tech Support Test

Name | Manogaran Manogaran
E-mail | [email-masked]
Phone Number | (+91) 9786714311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Future soft pbt ltd | System engineer | 12/2017 | 9000
Previous Employer 1 | IMSI india pvt ltd | Desktop support engineer | 6/2018 | 12500
Previous Employer 2 | HTC global services pvt ltd | Support desk engineer | 9/2020 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we must check ISP if it is working fine then we will check try the different browser and then if its not working we will ping and  tracert the website address www.ndtv.com
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will switch on the bluetooth device in my mobile. And then we must check speaker setting in my mobile device. Once connect the two devices via bluetooth in order to check the speaker seeting manually.
What according to you makes you a good candidate for customer service or technical support job? | First of all we must check the issue and analysis the problem step by step and give the right solution for the particular user. (we must analysis top to bottom of the mentioned issur)i am having 3 years experience in technical support I learned some additional knowledge. I thing customer service candidates must having this kind of knowledges.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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