Subject: Tech Support Candidate - Vibhavari Ughade
From: Vibhavari Ughade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:07:43 -0500

| | Tech Support Test

Name | Vibhavari Ughade
E-mail | [email-masked]
Phone Number | (+91) 7058696672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GTL | Network Engineer | Feb 2018 | 9000
Previous Employer 1 | GAZON | Network engineer | Nov 2019 | 10000
Previous Employer 2 | ASHTECH | Technical support engineer | Dec 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll make sure that internet connection is working properly. Then I'll check whether I have entered right address or not. Also I'll Check if the website is down for everybody or just me. I'll find out the error number and troubleshoot accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on speaker and bluetooth option on mobile.
2. Open remote devices list and then search for the speaker device name.
3. Pair to correct speaker device name.

What according to you makes you a good candidate for customer service or technical support job? | As I have work in the same field for last 2 years. As per my experience, I can easily handle customers on call Or on chat & email. Also I can convince people very easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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