Subject: Tech Support Candidate - Kiran Kumar Imandi
From: Kiran Kumar Imandi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 09:00:53 -0500

| | Tech Support Test

Name | Kiran Kumar Imandi
E-mail | [email-masked]
Phone Number | (+91) 7013546252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vijayawada
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CTDI | System administrator | | 25000
Previous Employer 1 | T&M | System administrator | 31-12-2009 | 22000
Previous Employer 2 | TCS | System administrator | 31-12-2008 | 21500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check network connectivity.
2. Check Website address.
3. Is browser corrupted. If so, then update browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable bluetooth in mobile and speaker.
2. Pair the speaker to mobile by typing default password.
3. Check with audio.

What according to you makes you a good candidate for customer service or technical support job? | Understand issue faced with user and resolve it within time as soon as possible. Guide user about that paticular issue and help him.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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