Subject: Tech Support Candidate - Joshith K
From: Joshith K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:50:54 -0500

| | Tech Support Test

Name | Joshith K
E-mail | [email-masked]
Phone Number | (+91) 9895490814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Hardware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brilyant IT Solutions | Sr. Apple Service Engineer | | 23180
Previous Employer 1 | F1 info & services | On-site Engineer | | 23000
Previous Employer 2 | Ample Technologies | Sr. Apple Service Engineer | | 25000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the Internet connection properly working or not.
Check whether other machines having issue in the same network.
Try to check whether the same web page is opening in other networks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put Bluetooth speaker in pairing mode.
Search Bluetooth speaker in the device which want to connect.

What according to you makes you a good candidate for customer service or technical support job? | I’ve the skill and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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