Subject: Tech Support Candidate - Dhanuraj Sujan
From: Dhanuraj Sujan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:46:32 -0500

| | Tech Support Test

Name | Dhanuraj Sujan
E-mail | [email-masked]
Phone Number | (+91) 7587108017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chhattisgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | HCL Infosystems | Customer Asoceat | 4 Apr 2015 | 6300
Previous Employer 2 | SUbhas Computers Pvt Ltd | Resident Enginer | 21 Aug 2019 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we check internet connection in system, then after we check web address is correct or not, then we try to access any search engine, if we are able to access search engine, then we go to setting & check if any proxy setting is there, or latest updated version, if not then we update.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Setting
2 Bluetooth
3 Search new devoice
4 Select & pair

What according to you makes you a good candidate for customer service or technical support job? | I have 6+ years of experience in technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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