Subject: Tech Support Candidate - Tariq Yousuf Tariq
From: Tariq Yousuf Tariq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Feb 2021 08:40:50 -0500

| | Tech Support Test

Name | Tariq Yousuf Tariq
E-mail | [email-masked]
Phone Number | (+91) 9797222757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idea | Technology associate | June-2020 | 45000
Previous Employer 1 | Vodafone | Cluster incharge | Aug-2019 | 30000
Previous Employer 2 | Ericsson | Field maintenance engineer | June-2018 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the following steps
1) I will check my internet connection
2) if internet is working fine, I will refresh the browser
3) I will check some other website if it is working fine
4)I will restart router
5) I will restart computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following steps
Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I have worked in the field so I probably know exactly the modems
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |